De Ontmosser Bvba

After years of being satisfied with our previous house, we had them remove the moss from the roof of our current one as well (January and February 2022). We still have the original 1950s roof tiles in some areas, and during an initial visit by the owner, we clearly asked whether those tiles were suitable for moss removal. They said they wouldn't be a problem. The first staff member came alone and immediately said, "Oh, but this is too much, I can't finish it in one day." Isn't the situation clearly communicated to the staff? This meant a second staff member had to come back to finish the job. We certainly found out. It had frozen hard that night, so the roofs were frozen as well. The second person showed up early that morning. He said he couldn't do anything if everything was frozen. (You know it's frozen, so what are you doing here so early?) I just offered him a cup of coffee. He sat there for a long time, constantly asking, "What should I do now?" I can't do anything because everything is frozen. I asked him to call his boss. He said, "Just wait until it thaws and then it's okay." The man wanted to wait inside. I didn't like that and asked him to wait elsewhere. I'm not a babysitter and had other things to do. He took a nap in his van in the parking lot at the station, he told me when he returned about an hour later. Sighing and groaning that he didn't like it. And what should he do now? Everything was still frozen. Very unprofessional. And a huge invasion of my privacy. I told him I shouldn't provide the solution, but his boss. He slunk off again, saying he didn't like it. After waiting for another long time in his van, he thought the roof was thawed enough. He arrived at 8:00 a.m. and couldn't start work until 11:30 a.m. While he was working, I saw pieces of roof tile flying around. I went to check it out and told him that I thought that was unacceptable. He said there was no other option. The entire sidewalk was strewn with pieces of roof tile. A lot of roof tiles were broken. At the time, we thought that all the broken tiles would be replaced, as promised. At 2:15 p.m., he announced that he couldn't finish the job because everything was too wet. Because of this, a third person came back, and we had to stay home again. He took a roof tile with him so that the broken ones could be replaced. In the end, only a few tiles were replaced. I admit, we were very stupid and shouldn't have accepted this. We withheld a small portion of the agreed-upon price because we weren't satisfied. We never heard anything again about not having paid everything. We emailed to explain our dissatisfaction with the situation and included videos and photos of the damage. They never did anything about it; they simply replaced a few tiles. We shouldn't have paid anything and had all the damage repaired first. We were too lenient. We trusted the company's honesty and expertise, and we were sorely disappointed.

I am not at all satisfied with De Ontmosser Bvba in Lier. In 2020 we wanted to have our chimney serviced and a net installed. However, we were faced with a lot of carelessness and poor communication. The chimney of the extractor hood was barely cleaned, and when the pellet was installed it turned out that there were problems that should have been solved years ago. They also simply did not show up at the first appointment, without letting us know! When we later received the bill, the price was a big disappointment. The worst thing is the unprofessional response after our negative experience; we even received threatening messages about negative reviews towards our non-profit organization. Really chaotic and unprofessional service. I would definitely not recommend them!

Zeer tevreden over de service!

Had mijn schoorsteen laten vegen. 3 maanden erna bij t aansteken van de allesbrander moeten buiten lopen ,de rook kwam gewoon binnen. Had schrik dat mijn vogels eraan zouden gaan en honden in allerijl buiten gezet. Een andere aangesproken die wou komen kijken, zaten er nesten in de schouw 2 grote vuilbakken eruit gehaald en de roerbak zat nog vol. Eveneens had ik gevraagd de goten te rijnigen wat die dag niet gebeurt is omdat de werknemer niet op de ladder durfde door de wind(met storm begrijpelijk maar wat wind??). Ik bel en krijg een heel korte onbeleefde dame aan de lijn omdat ik weiger te betalen. Heb mails gestuurd met foto's van de zakken. Krijg totaal geen reactie. Nu wil ik jullie danken voor de deurwaarder aan mijn deur zodat ik nu meer dan het 3 dubbele kan betalen