DSM Keukens

Full of optimism, we went to the Bis Fair in Ghent on 7 October 2024 to design and order our dream kitchen. Everything went well there. The rest was a living hell! At the second meeting on 24 February 2025, we went through all the colours, cabinet types and so on again. 11 June 2025: delivery of the kitchen. That was when the nightmare really began! Wrong colours for the backsplash and cabinet interiors, and the wrong type of cabinets: push-to-open cabinets after all. The kitchen was installed anyway, as we could hardly spend months without a kitchen. 21 June 2025: another trip to Ostend to go through all the defects and make adjustments. 17 September 2025: delivery and replacement of cabinets. Joy, new cabinets, but still the wrong interior colour. 26 February 2026: kitchen handover. During a site visit sometime after the second delivery, we were put under pressure: they would not replace the entire kitchen with the correct interior colour, or it would have to go through the courts and they would not finish the kitchen now either. As compensation for all the misery: €2,000 and a new coffee machine. Wow, wonderful, for a kitchen costing around €70,000! After a year and several months, we no longer wanted to keep getting upset and accepted the compensation. The only thing we are satisfied with is the second kitchen installer. Bob did a very good job. Here we are with our dream kitchen with the wrong interior colour.

We were sold a sale, paid for everything upon delivery, but it hadn't been installed yet. Now I know why. After three attempts, I still have the wrong niche wall. They claim it's the way it should be; even the smallest child can spot the mistake. They don't want to help us anymore. So, one piece of advice: STAY AWAY FROM DSM Keukens.

Worst customer experience ever... What DSM Keukens delivered to me truly defies all professionalism. My case is a series of errors, delays, incorrect orders, damage, and miscommunication that dragged on for almost a year. Not a single part of the process—from design to installation to aftercare—went smoothly. A few examples (of many): design and drawing errors, incorrect measurements, unilateral contract changes without consultation, constantly shifting schedules, more than 15 errors during the initial installation, multiple damaged parts, incorrect parts, or missing elements, ordering the wrong drawer five (!) times, ultimately even causing damage by drilling out temporary solutions on-site, total chaos in communication between the salesperson, the surveyor, the planning department, and the project coordinator, not a single lasting solution, despite countless reports, and having to pay extra to correct DSM's own errors. But what makes it truly painful: time and time again, I received evasive, incorrect, or contradictory information. Even when the on-site installer confirmed that something was incorrect, DSM simply told me the opposite. The trust was simply completely gone. During all this, my husband passed away—and in the entire period afterward, I never experienced a single shred of empathy, humanity, or understanding in the communication. Everything remained bureaucratic, defensive, and cold. In a case that went so wrong, you expect at least a shred of compassion. Unfortunately: nothing. The result? A kitchen that was finished months late, with countless errors, parts that were still incorrect, damage that could have been avoided, and me, the customer, having to follow up on literally everything myself. After almost a year, I can only draw one honest conclusion: This is without a doubt the worst customer experience I have ever experienced. DSM Keukens has completely destroyed my trust. I can only hope that my experience can save other customers. Unfortunately, I absolutely cannot recommend DSM Keukens.

Pro-Palestine idiot. Anti-Westerner. Get out of here. Typical Denk supporter. Troublemaker.

Very dissatisfied with the communication with… Very dissatisfied with the communication with the DSM branch in Aalst. The email and telephone traffic with our salesperson was terrible. Unfortunately, this went very smoothly. The waiting times were long, which we deeply regret. Even our construction company helped us to obtain an answer and to finalize matters. At the first appointment, we communicated all our wishes. Some wishes were not changed during the appointments and communication and we therefore paid less/no attention to them. We therefore assumed that the correct materials were listed in our quotation. At the delivery, we now notice that other materials were delivered. Materials that we had already specified at the first meeting and never changed during the process. Unfortunately, it was incorrectly included in the quotation (which we of course signed). We had complete confidence in the salesperson and are now once again confronted with the lack of accurate communication. I understand that you now think that we should have looked at the quotation in detail again, but with the description or product code alone we would not have found the 'errors'. It is a great pity how this turned out.

When designing our new kitchen, we were expertly assisted by the employees of DSM Olen. After measuring the kitchen, the design was thoroughly adapted because what we had in mind turned out to be practically unfeasible. The new design and detailed file were forwarded on time. Delivery and installation took place at the agreed time. Two days later the new kitchen was a fact. Correct finish.

Net een keuken gekocht in het filiaal te Sint Martens Latem. Wat een topkerel is die Jan .Hij luistert naar uw wensen en zoekt dan samen met u de beste oplossing .Niks is teveel als er iets moet verandert worden. Voor ons is DSM keukens de beste keuze

Een keuken kiezen is niet de gemakkelijkste , Na een afspraak te hebben gemaakt bij DSM en de vriendelijke ontvangst van Ward en zijn collega’s is het heel vlotjes verlopen . Na deskundig advies van Ward , met veel geduld , en het aanvoelen van onze wensen , is onze droomkeuken besteld . Voor Ward een dikke proficiat! Afwachtend kijken wij uit voor de verdere opvolging en samenwerking van Ward , alsook zijn Collega’s. Wij kijken er alvast naar uit voor een vlot en verder verloop van de werken .. positieve groeten voor DSM en medewerkers! Christa&Henk