Johan Van Campenhout & Co bvba

Initially, everything seemed to start well: Johan even accepted an expired quote. But after paying the deposit, things went wrong. Communication only occurs with invoices; you hear little to nothing about questions or complaints. Due to installation errors, we were without hot water for a week. There was a leak, and the installation proved unsafe, forcing Sibelga to intervene three times. Only after much insistence did Johan finally resolve this completely. A different thermostat than ordered was also delivered, and the price adjustment was presented as a favor. As compensation, we only received a 3% discount on the total invoice. When we pointed out that this was absurdly small, Johan responded that "the customer doesn't have the right to judge that." Conclusion: poor communication, questionable safety, discrepancies between the quote and the installed product, and a defensive and arrogant attitude when dealing with complaints. Double-check everything if you do work with this company.

Initially, everything seemed to start well: Johan even accepted an expired quote. But after paying the deposit, things went wrong. Communication only occurs with invoices; you hear little to nothing about questions or complaints. Due to installation errors, we were without hot water for a week. There was a leak, the installation proved unsafe, and Sibelga had to intervene three times. Only after much insistence did Johan finally resolve this completely. A different thermostat than ordered was also delivered, and the price adjustment was presented as a favor. As compensation, we only received a 3% discount on the total invoice. When we pointed out that this was absurdly small, Johan responded that "the customer doesn't get to judge that." Conclusion: little communication, questionable safety, discrepancies between the quote and the installed product, and a defensive and arrogant attitude when dealing with complaints. Double-check everything if you do work with this company.

all plumbing + heating works

Ist ein sehr guter Betrieb mit viel Erfahrung und sauberer Arbeit, kann nur gutes berichten! Lg Franz_ke Dorfer

Erg tevreden over Johan en zijn team. Snelle en correcte service. Biedt oplossingen aan en luistert naar de klant.

Betrouwbaar en professioneel bedrijf wat doet wat het belooft die top en net vakwerk aflevert en ook nog de tijd neemt om de nodige uitleg te verschaffen