KTI-WTI

As a satisfied customer of KTI-WTI, I would like to share my opinion about the work carried out. The company has installed good quality solar panels, which I appreciate. The price was correct and the finish was basic, but sufficient. Unfortunately, when there was a problem afterwards, the planning went poorly and the communication was confusing and unfriendly. This unprofessional approach resulted in a long wait (still) for the replacement of the converter, which is handled by a Chinese sub-company. Promises were not kept and there was often no response, despite repeated insistence, including via Test-Aankoop. Because of this I have already lost almost a year of revenue. It is disappointing that the administrative handling is so difficult.

Communication: 0 Quotation: ok afterwards 0 follow-up App: little or no solid information received So looked for and found another supplier

Very bad company, extra charges were requested at the final invoice. Never reply to emails,liar and no respect for the customers. Hands off!!!!!

After ordering a heating boiler three months ago, still no confirmation when the boiler will be installed. There is no response to emails. When you call, the person who could answer the question is never available. The only thing they are clearly trained to do is turn it down and try to get you to pay as large an advance as possible and then ignore you completely instead of turning you away.

After paying the final invoice and insisting on the inspection report several times, we received this too late, which meant that we missed out on the premium. Since then no more communication from them and no commercial gesture.

My parents feel cheated. - solid price for solar water heater - installation turned out not to have been done correctly. - this caused a leak. - cold test did not happen - floorboard was much too small - wooden floor started to shift. - because of this extra costs, which the seller did not intervene.

This is one of the worst companies I have ever dealt with. After closing the contract, they completely let you down. It took me about 1 year to get the solar panels fully operational. Helpdesk is pseudo non-existent and/or hardly accessible. Action out is not followed. In short: they made sure that I missed the subsidies completely (a first time halving due to not installing on time, a second time due to late sending of the necessary documents so that they were no longer eligible - this concerns the same installation). The battery does not deliver the sold power (sold for 10kWh, effectively approx. 6kWh, so even after all the explanation about margins etc... much lower). Questions about correction/compensation are not even answered. I appealed to the disputes committee, they also get no response. Only one piece of advice : go elsewhere as soon as possible.

I strongly recommend this company AF! Don't keep their promise, can't be reached. Don't answer your emails. Company is only focused on sales, not at all on service! Now having a serious problem with our battery, and can't get in touch.

very bad service. they don't keep their promises. we have a breakdown and it has been going on for a month and they can only come in 1 month. stay away from these bandits

During the sales conversation for a solar water heater and air conditioner, the cabling, our greatest concern in our modern home, was done very minimally. That is why we chose KTI. The result, however, is to cry. It is all but barely visible and not to mention the cheap finish. The installation of the solar water heater has been discontinued and they would propose an alternative. To date, a month later, no solution has yet been proposed. A very difficult communication with both seller and service. Anyway, this is going to have a tail. An absolute must!