T
Thomas
17/12/24
Disappointing service when installing the front door and garage door
Purchase of new front door and garage door on 12/08/2023 with a promised delivery period of 14 weeks... This turned out to be the beginning of an ordeal... Only on 16/01/2024 they start installing the gate. However, this turns out to be the wrong model. 2 weeks later they come with the 'correct gate', but the lines between the different panels are no longer correct. Only after a third visit, again a month later, is the correct gate delivered. In the meantime, on 24/01/24 they start installing our front door. It is delivered and still installed despite the fact that the door frame is damaged. During installation, the cable of the front door is drilled and a container of the control of the alarm system is torn off, causing a short circuit on our alarm system. Then it goes quiet. Calling, emailing and visiting several times has no result. After much insistence and threats of legal action, a new door frame is finally placed on 30/10/24 and my doorbell is repaired. Despite having delivered everything more than 210 working days late and having damaged my alarm system, they refuse any form of compensation. Anything but satisfied and an enormous ordeal!
KW
K.W.
03/01/21
Good quality, less good service
The purchase of our front door went smoothly in the office in Brasschaat. However, the installation was done by 2 craftsmen, but at a temperature of 39°C, so that the door no longer sat properly after it had cooled down. Afterwards, this was adapted for free, but it turned out that they had forgotten a lot. This was resolved but for further finishing, for which we requested a quote, we have heard nothing more.
MD
Marc de baeremaeker
24/09/12
replacement doors and windows
complete replacement of doors and windows with PVC windows and super-insulating glass.
EP
erwin peeters
20/06/12
renovation of existing windows and front door
new windows, new front door and new garage door