MURPROTEC

Two months ago, we had work carried out in our basement by Murprotec. Unfortunately, this work was not performed as agreed. The salesperson sold us something that the technical team did completely differently, resulting in, among other things, a significant loss of space. Our wishes were not taken into account; only what was easiest for them was considered. We were only able to view the final result after the work was already finished, as we could not access the basement during the work. They had barely left before the bill was in our mailbox, and it had to be paid within a week. The salesperson came by again a few weeks later. When we said we were not satisfied, we had to put everything in writing by email. We did so the very same day. Two months have passed since then, but we still have no answer. Upon contacting the salesperson again, he said that he had forwarded our complaints and that was the end of the matter. Terrible service and a shifting of responsibility, and unfortunately, it has cost us a lot of money. In hindsight, we would never have had the work carried out by them. The collaboration did not go well.

Work carried out in 2024 and now there are already moisture problems again. Murprotec denies all responsibility.

pushy

Poor communication resulting in them wanting to shift the blame to the customer.

I had an expertise carried out regarding a moisture problem. Murprotec itself could not do anything, but thanks to the tips, tricks and expertise of Steven I was able to tackle and solve my problem. Thanks for the honesty. I can recommend murprotec Gentbrugge to everyone without any problem.

I had an expertise carried out regarding a moisture problem. Murprotec itself could not do anything, but thanks to the tips, tricks and expertise of Steven I was able to tackle and solve my problem. Thanks for the honesty. I can recommend murprotec Gentbrugge to everyone without any problem.

MURPROTEC recently carried out basement drainage for us in Sint-Niklaas, and our experience was unfortunately not very positive. Although the staff was friendly, there were several problems. The finish was rather basic and not what we expected. The communication was often confusing and led to misunderstandings about the progress of the works. The planning was also chaotic, which caused the project to suffer unexpected delays. The price also ended up being higher than initially agreed. For us, it was unfortunately not a recommendable experience.

We trusted MURPROTEC in Sint-Niklaas with our basement drainage, but to be honest, it was disappointing. It started with confusing communication about the price, which ultimately turned out not to be entirely correct. The planning was quite chaotic, which meant that the work took longer than expected. The finishing was unfortunately basic and could have been better. Despite the fact that the people were friendly, the whole experience disappointed us.

Wet wall is still wet after treatment by Murprotec. I was told that the wall would be guaranteed to be dry and that if after a year the wall was still damp (max 6%) they would continue to treat. Moisture was not measured during expert visit before treatment. Warranty 30 years. A year after the treatment, the wall was still just as wet as in the beginning, moisture meter indicated between 14 and 20 moisture. After a year, a Mutprotec inspector came to measure the moisture by drilling a hole in the wall and a measuring device to do meter indicated 4%. So according to Murprotec the wall was dry even though the wall was soaked. According to the inspector, the cause could be elsewhere. Since no measurement was taken in the beginning, it is likely that the wall inside has always been dry and that this expensive treatment was not necessary at all. This is pure rip off. !!

Work ultimately not performed.