Solar Assistance

We have a solar panel installation built into the roof, not a classic rail-mounted system. The original installer no longer exists. A few days ago, water entered the house, causing significant damage. The cause lay with the solar panels, but we couldn't pinpoint exactly where. After contacting quite a few installers, we ended up at Solar Assistance. Finally, a company willing to review the case and promised to see what they could do. After a phone call and sending a few photos via email, I was contacted just two days later for an on-site appointment. The technician found the cause; what's more, he repaired the leak with technical insight and a healthy dose of creativity, making everything watertight again. One intervention: problem solved! No other company was willing to come out for this. But Solar Assistance was! A company you can count on that delivers on its promises! A huge thank you to Stefanie, Jolien, Kenny, and Kim for this fantastic service!! We look forward to working with you again in the future!

After malfunctions in my SunPower solar panel system, a SolarEdge inverter, and GoodWe batteries, and the bankruptcy of my original installer, I was left with a complex case. The company that took over the customer base unfortunately exacerbated the problems and was ultimately unable to resolve them. Through my own research, I found Solar Assistance. They started with a targeted remote diagnosis, then quickly arrived on-site and immediately identified the root cause. They professionally coordinated with the manufacturer/importer, and afterward, everything was correctly reconfigured and restored to stable operation. Smooth communication, Dutch-language support, and clear technical expertise. Finally, I found a reliable partner. Highly recommended. BEST!

You have to pay €169 just to come, and they don't know anything about the Enphase system. That guy had never even seen an inverter before.

I had to pay €169 for transport and the technician was out within 2 minutes because he didn't know anything about it.

contact for a problem with an inverter that goes into safety mode. I have a fairly quick appointment, they ask me to accept a quote of 170 euros, which I do, telling myself it's the solar panel company, they know their devices. What a mistake! On the phone, I also ask during their visits for an explanation on how it works, which should be done by a technician who speaks perfect French. On the day I have a technician who shows up at my house, nothing to say, punctual in the schedule. He finds that the inverter is indeed faulty. First step, he tries a reset, which doesn't change anything at all. Second step, take out his PC and plug it into the inverter. They diagnose the inverter is disconnected. Until then, you say to yourself, OK, the guy knows what he's talking about. Result, I can't do anything for you, see with the electricity supplier. I decide after his departure to find out about the wiring and connections, being an electrician by trade. and bam, tracing the cable, I realize that the circuit breaker supplying the inverter is broken, so I go to replace it and surprise, everything works again. Basically, the technician does not know his own system on which he works. No explanation was given to me, he did not look at the wiring for a second, just reset and plug in his PC, but on the other hand, behind the claim of 170 euros, it gets stuck. In short, avoid bad service and incompetence of the technician or lack of training

Unfortunately I cannot give Solar Assistance a good score. They used to be ok, but now it's a disaster. The workers are inaccurate and leave a basic finish. The planning is poor and they are unprofessional and rude. It is quite a hassle to get rid of them and they keep sending invoices, even after a registered letter. The trash is left behind and the lady on the phone could be a bit friendlier. Location: Gentbrugge. Not recommended.

Very friendly and correct staff, work perfectly executed with the necessary explanation

Fijn bedrijf, duper hoffelijk personeel en betrouwbaar

Zeer tevreden van Solar assistance ivm het periodiek onderhoud. Ik krijg per e-mail een verslag doorgestuurd IBM overzicht metingen en controles.