Total Energy Projects Group bvba

An inverter failure after 2.5 years can happen, so I ordered a new one! Everything was fine until it needed to be installed. I quickly lost €182, all for a mere 5 minutes with two people, knowing the contractor still had three projects 300 meters down the street. Utter malpractice. They claimed the warranty on the installation had expired, which is only 2 years. They also charged for call-out and installation. A bad experience due to scheduling issues. I took several days off work to keep the appointment and never showed up. This company is absolutely terrible.

Unprofessional

Absolutely not recommended. What a disastrous experience. A project that, according to the quote, was supposed to last one week and cost over €45,000 turned into a fiasco that dragged on for more than six months. No heating in the winter, right in the middle of the coldest months. No hot water for weeks. An endless procession of technicians who came in to relieve each other, but never delivered on their promises. Liters of clean water wasted due to shoddy and shoddy work. I lost more than 25 hours of vacation because I had to stay home for appointments that didn't resolve anything. The lack of professionalism, planning, and accountability is truly appalling. For an investment of this size, you expect quality and reliability, but you get chaos, empty promises, and a huge amount of frustration. My advice: stay far away from Total Energy Projects.

The installation is set up with the necessary problems afterwards, which you can then solve yourself.

In February 2025 we met Tony Embrechts from the company Total Energy Projects Group bvba. He told us a very enthusiastic story about the home battery and how it works. So...we bought a new inverter and a 10.1kwh battery. Everything has been neatly installed and went very smoothly. In the meantime it has been in use for several weeks and works perfectly. Tony...your story is correct. Thanks everyone for the smooth cooperation

Came across this company through a friend. Mo's service is really great, he draws up the perfect solution for you. I went for solar panels, heat pump boiler and 3 heat pumps. The quality of these devices is really great. The installation went smoothly and they looked for the best solution for my situation. Plumber Sam, I certainly don't want to forget to mention, what a great person this is! The communication with the agency was always correct and helpful. Highly recommended!

Based on my experience with Total Energy Projects Group bvba I can say that the installation of my home battery in Alken went smoothly. super fast and neatly finished.

We had a maintenance contract for the oil boiler with Lampiris, which was converted to Total Energies during the first year. We could only get an appointment after we had paid for 1 year. After 1.5 years I called because I still had not received an appointment. Apparently we had missed 1 payment in the first year, but in the meantime we had already paid more than 12 times. But because that was a new year, this had not been received by them. So I could have just as well waited until the 2nd year was completely over and if we had not missed 1 payment again. But when I called they were going to enter that it was sufficient in the meantime and then they were going to contact me again about an appointment. This had been going on for a very long time and the first contact was a French speaker who could not speak Dutch while all our communication was always in Dutch. They were going to call me back but this also took a long time. And then they called every time I was working and after trying twice, the attempts simply stopped. After 2 years I contacted them again via Total Energies customer service. Through that I was finally able to schedule an appointment. But due to family circumstances I had to cancel it. After that it took a few months before we could arrange an appointment. Then they called a week in advance to say that the technician was ill and would not be able to come, the appointment was postponed for another month. Eventually the maintenance finally took place, but afterwards the boiler did not work anymore. We had contacted them with this problem, but were informed by Total Energies that they would report it to the service. But they could not give us a date by when we could expect a phone call. Only after 2 weeks we finally got in touch with the service. They could either come the next day (we could not ask for leave that soon because it was already afternoon) or only 3 weeks later because there was no one around before then. Only when we became a nuisance because they were the cause of the problem, a week later was suddenly possible. But if so, we are on that day and they let us know that the technician is ill. The next possible appointment was only 1.5 weeks later! We have now been without hot water or heating for 3 weeks!! So this will be 4.5 weeks anyway! If they don't cancel again.. and nobody can supposedly do anything while their technician has caused us to have this problem, in the middle of a cold snap in the fall! I absolutely advise them AWAY!! They don't give a damn that you are in trouble that they themselves have caused! You are also just sent from pillar to post when communicating! We and our family will NEVER go to Total Energies again, for any service! In the meantime we are looking into taking further steps against them!

We hebben helaas een slechte ervaring gehad met Total Energy Projects Group bvba in Oudsbergen. Na veel mooie beloftes en de betaling voor de installatie, werkt het systeem na meer dan twee jaar nog steeds niet goed. We werden steeds doorgestuurd naar externe firma's en van het kastje naar de muur gestuurd. Afspraken werden niet nagekomen en er was geen compensatie voor de problemen. Jammer genoeg moesten we ook vaststellen dat de kwaliteit beneden peil was en de prijs uiteindelijk niet correct bleek. Absoluut niet wat we hadden verwacht!

Total Energy Projects Group bvba has installed solar panels and a battery in Riemst. The collaboration went smoothly and professionally. The craftsmen had an eye for detail and delivered a high-end finish. The planning was followed well and the communication was very clear. The works were carried out with disciplined and clean work. We are very satisfied with the excellent quality and fair price. Total Energy Projects Group bvba is recommended for anyone who is looking for a friendly and professional professional.