TOTAL POOL CONCEPT

Do you want to read about: - helping you make the right pool choice based on professional information - getting value for money - keeping promises - having an eye for aesthetics - delivering a pool that commands respect - providing further support to the customer where necessary - a flawless installation one year later - how to make a difference Then be sure to read on…. A swimming pool in your garden. It is quite an undertaking, and all in all, it comes with a serious price tag. After a round of “Dr. Google” exploration, we selected about five companies to contact. In the first phase, we primarily needed a company that could provide us with technical advice and guide us through the maze of swimming pool options. As expected, the advice varied somewhat. The companies visited us one by one. When we pressed further about exactly what happens technically and chemically, we ultimately emerged from the story always hungry for more clarity. My chemical background is, of course, partly the basis for this. So, no blame directed at the “salespeople” and advisors regarding swimming pools. You simply can't be good at everything. But then Gavin from Total Pool Concept showed up. It felt like a jackpot right from the start. Our questions were answered with focused responses. The person's technical background backed up his answers. Pros and cons were explained. Technical advice took precedence over “marketing.” For the first time, we understood why salt electrolysis would clearly be the better choice for us over traditional chlorination. We learned the difference between liner quality, heat pumps, automatic smart control, insulation, water circulation, backwashing, automatic cover rollers, cleaning, and you name it. Time was taken calmly and purposefully. We felt technically supported. “This is going to be the company we work with,” we both said in unison after the visit. A good start is half the battle. Excavation work began as agreed. Our garden did not become a construction site… everything was beautifully orchestrated and removed. The cover plates ensured it didn't turn into a mess. The concrete pouring – the polishing – the surrounding insulation – the piping – everything was completed perfectly and virtually problem-free. Professional members of the Total Pool Concept team did a fine job. They were not only perfectionists but also pleasant and easy to work with. The subcontractors were managed by Total Pool Concept. They managed the project, and that felt "safe." We were particularly struck by Gavin's regular follow-ups and visits. Leaving nothing to chance. A more than clear commitment. The clever construction of the pool walls using hollow, specially designed Styrofoam blocks that were then filled with concrete demonstrated surprising efficiency. The walls were standing within a few hours. The professional liner installer also left a lasting impression. Craftsmanship of the highest order. The shower, the coping stones, and the surrounding finish attest to the same level of perfectionism. It will therefore come as no surprise that the final technical installation of the filter system, heat pump, and cover functioned flawlessly. Not after a few attempts… No, from the very first time. Time was taken to go through and explain everything step by step upon completion. We appreciated this enormously. One month after the start, we were able to take our first refreshing dip. Thank you! I have built and renovated numerous times in my life, and the saying "in construction, you never know" is etched into my mind. I am not sponsored by Total Pool Concept, so I have nothing to gain from this story. But if it is perfect, I am happy to put pen to paper spontaneously. We have a swimming pool with all the bells and whistles; that costs money. But we got value for our money. Total Pool Concept has a heart, a face, but above all, a vision and strong leadership. It radiates to the employees and the subcontractors. If you manage to turn all your promises into realizations, and do so with a smile, you deserve a truly glowing review. I waited a year before putting pen to paper. I was curious to see if the advice regarding active wintering would also work flawlessly. Our pool is still crystal clear. “Mission completed”! No-nonsense and professional, doing what you promise. That is how you make the difference! You are always welcome to discuss our experience in person.

Our pool is ready for winter again! ❄Thank you Total Pool Concept for the excellent service, as always!

Correct service

You can't count on promising things that they don't keep!

In the meantime I spoke with several previous customers and unfortunately now also have to write a bad review. Totalpoolconcept drained the pool in the basement in April 2022 due to an incorrect setting at the backwash that was set to continuous (backwash, which was said not to happen). They take no responsibility and completely pass the blame saying they were working with a subcontractor they had nothing to do with and there is no written document saying no backwash was allowed to happen. However, we only had contact with this man as a representative of Totalpoolconcept and he verbally confirmed that the backwash would be instituted at a later date. Result: freshly poured polyconcrete in the basement that was completely heterogeneous and feels rough, geothermal heat pump a few days old that is broken, whirlpool techniques that need to be replaced. Total cost of 32000€. Now it is an insurance issue, in which the expertise has already been postponed twice. So it keeps dragging on. Incredible recommendation!