VAN MARCKE

Ordered a new bath tap for a free-standing bath 11 months ago. When using it for the first time 11 months ago, I noticed that the nozzle continues to drip. After not hearing anything for 8 months and posting a review on Facebook, I suddenly received a phone call. Yes, we would come by on October 2 to repair it. I am taking 1 day of unpaid leave (which means 100 euros in lost income) because I had to be available between 8 am and 5 pm. Stayed home until 5pm but didn't see anyone until 5pm. Even a phone call saying sorry, it won't work anymore, I couldn't get rid of it. So now we have been living in our new building for 1 year and the tap is still leaking. Is this service and customer friendliness? For me that's a 0 out of 5. I hope that when customers read this, they will think twice about purchasing from Van Marcke. At least I don't, I'd rather drive 100 km for bathroom supplies. Because SERVICE is important.

Ik heb op 25/01 een DAB pomp binnen gestoken voor herstelling onder garantie. Vandaag heb ik ze eindelijk terug. Het personeel is vriendelijk, maar 3 maand voor een herstelling en niets van info krijgen, tenzij je er zelf achter zaagt vind ik wel wat minder

Professioneel