VERDUERE BVBA

I contacted Verduere regarding a problem with a screen blind. I received a very general quote, without clarity regarding the number of technicians. It turned out afterwards that they come with two technicians as standard, which increases the costs. Their rates are as follows: €68 per hour per technician, €68 per hour travel time, €1.50 per kilometer, and on top of that, 30 minutes of loading and unloading time is charged (quite long just to load a motor). Everything is double-charged due to the presence of two technicians. For only 2 hours of work on-site, I ended up having to pay for 7 (!) working hours. Moreover, they charge the full amount for travel time both ways, which means they effectively earn double on travel time (between previous and next customers). The repair itself was relatively minor and could have been perfectly carried out by one technician. During the first intervention, it was determined that the motor was broken and it was replaced. However, the screen still did not work after the first intervention. During the second intervention (by one technician), the problem ultimately turned out to lie with the power cable and the remote control. This should have been checked during the first intervention; measuring the power cable is a basic principle in electricity. However, during the second intervention, the technician himself confirmed that the motor had been replaced unnecessarily. In total, I paid €889 excluding VAT for an intervention where a motor was replaced unnecessarily. Verduere states that they are not charging for the second intervention as a “gesture,” but this is legally required because it concerned a repair under warranty (within 2 weeks of the first intervention). Moreover, they refuse to admit their error in the diagnosis and refuse to credit the first intervention. As an argument, they state that they did not have a suitable remote control with them to test (older model), and that extra travel would cost more, which is hardly surprising given their high rates. Additionally, they claim that a layperson cannot program a remote control, which is simply not true. From my own experience in the sector (sectional doors), I know that this is perfectly possible. Conclusion: high costs, faulty diagnosis with unnecessary replacement of parts, and little customer focus.

2 front roller shutters installed in 2019 for the top and in 2020 2 front roller shutters for the bottom, made a good appointment and also top service, also with the necessary corona measures

Van bij het eerste contact tot aan de levering en plaatsing een goeie, vlotte service gekregen.

Uitermate tevreden over service en opvolging. Ondanks het feit dat de firma net in zomerverlof ging, toch nog een extra inspanning gedaan om onze dringende herstelling afgewerkt te krijgen. Perfecte communicatie en proper afgewerkt.

Correcte offerte, stipte planning en een vlotte, zorgzame plaatsing door echte vaklui.

Al jaren héél tevreden over de service en de geleverde kwaliteit ! Geen enkel raam zonder screen , luifel of overkapping....alles geplaatst door Verduere ! Top !!!

Pergola besteld bij de firma Verduere. Levering en plaatsing verlopen zonder problemen. Goede service. Tevreden klant. Laat de zomer maar komen nu. Bedankt Karen en Patrick. Doe zo verder.

Te mijden als de pest. Zeer slechte service na plaatsing. Slechts na tussenkomst van onze advocaat en een extern expert ivm geluidsnormen kwam er schot in de zaak… geef liever uw zuurverdiende centen uit bij iemand die zijn klanten wel serieus neemt.

Ongeveer 10 jaar geleden leerden we firma Verduere kennen. Sindsdien hebben zij al meerdere malen voor ons gewerkt. Dit voor het uitbreken van oude ramen en plaatsen van Alu ramen, Alu schuiframen, Alu voordeuren, voorzetrolluiken en screens. Dit alles tot onze grote tevredenheid. Het was nu de zesde maal dat we beroep deden op firma Verduere. Uitbreken oude ramen en rolluikkast en plaatsen van nieuwe PVC ramen met hoog rendementsglas en voorzetrolluiken. In een bewoonde living is dit geen eenvoudige klus. Toch werd alles keurig uitgevoerd en afgewerkt met dank aan jullie zeer vakkundig personeel. Van de Velde Eddy